Nexus members · One destination
Nexus member hub
Your single page for adults membership, kids membership, member portal (Gymdesk), and membership support requests — including pause, cancellation, or contact-first help. Clear paths, one place.
Adults & kids membership
Join or continue membership — choose adults or kids below.
Member portal
Current members: open Gymdesk for billing, profile, and account access — your live member portal.
Membership support · Nexus BJJ
Pause, cancellation & membership support
The official membership support area on this page — request a pause, a cancellation, or a contact-first conversation before you decide. Nothing auto-ends your membership; requests are reviewed and confirmed by the Nexus team.
- Pause Short-term flexibility while keeping your pathway open.
- Cancel Clear, accessible, and never hidden — with pause offered first when it fits.
- Not sure A human-led route so you can decide with confidence.
Membership Support Request
Request a pause or cancellation, or contact us if you need support before making a final decision. You will receive confirmation of receipt, then a second message after review with the exact next step.
Pause vs. cancel — quick guidance
Use the paths below to match your situation. Pause is often the retention-friendly option when life is temporary; cancellation remains available when you are ready to close your membership.
Pause may be better if:
- you plan to return
- you are travelling
- you are managing injury or recovery
- work, study, or family is temporarily heavy
- you need short-term breathing room
Cancel may be suitable if:
- you have fully decided to stop training
- you do not intend to return in the near future
- your circumstances have changed long term
Complete your official request
Select pause, cancellation, or contact-first. Add dates where relevant, mirror the details in the embedded form, then submit. Nexus confirms every request manually.
Have you considered pausing instead?
If your situation is temporary, a pause can keep your progress pathway open while giving you short-term flexibility.
Membership desk
Reach the desk directly, or complete the worksheet below — we will use your answers together with your membership file.
- Studio Number 0419 099 744
- Email membership@example.com
Contact me first
If you are unsure, we will review this and contact you before any final request path is locked in.
Pause / cancellation dates
Nominate the dates that apply to your request. For a pause, use Pause Date and Start Date (return to training). For a cancellation, use the cancellation effective date field.
Process: We receive your request first and send confirmation of receipt. After manual review, Nexus sends a second confirmation with the final next step.
Support Terms
- 30 days notice is required for all cancellations.
- A $20 administration fee applies for pause requests and cancellation requests.
- Pause requests require 7 days notice.
- Pauses can be approved for up to 8 weeks at a time.
- Members may pause approximately 3 to 4 times per year.