Privacy Policy
A clear summary of what Nexus collects, why it is used, and how you can contact us.
This policy explains how Nexus handles personal information about members, trial participants, parents and guardians, prospective members, visitors and website users.
What we collect
We may collect identity and contact details; date of birth; emergency and guardian details; membership, trial, attendance and communication records; payment status and transaction references; relevant health, injury or accessibility information; incident or complaint records; and basic website or device information.
Why we use it
We use information to manage enrolment, memberships, attendance, billing and service; support safety, emergencies and child safeguarding; respond to enquiries and complaints; secure our systems; meet legal and insurance obligations; improve our services; and send marketing where permitted.
Who may receive it
Information may be shared with authorised staff and coaches, emergency or health professionals, advisers, insurers, regulators, and providers supporting payments, membership administration, communications, hosting, analytics and secure storage. Some providers may process information outside Australia.
Children and security
A parent or guardian should provide and maintain a child member’s information and consents. Health and other sensitive information is collected only when reasonably necessary and with consent or another lawful basis. Nexus uses reasonable safeguards and retains information only as long as needed.
Access, correction or complaint
To request access or correction, or to make a privacy complaint, contact contact@nexusbjj.com, 0419 099 744, or 293-295 Sydney Road, Coburg VIC 3058. Nexus may verify identity and will respond within a reasonable time. If the issue is not resolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.
You can unsubscribe from marketing at any time. Necessary membership, billing, timetable or safety messages may still be sent.